Site Terms

To issue a Return Authorization request, please email us with your order number and part number to be returned and we will issue an RA #. All returns must have a RA#!

We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order.

Within 30 days of receipt of your order, you may return products that:

• Are in their original packaging
• Have original manufacturer information
• Are not used, installed, or disassembled
• Are not damaged due to incorrect installation
• Do not having missing parts, hardware or instructions

The following orders are not returnable:

• Custom or special orders
• Automotive repair manuals
• Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items incorrectly shipped to SASPOnline.com will not be returned. Items not purchased from SASPOnline.com will not be accepted.

Core Returns

If you would like to return an item associated with a core return value, please submit your request by emailing us. Please note:

• All fluids must be drained from the core
• The core must be securely wrapped in plastic and sealed
• Cores must be returned in the packaging used in the shipment of the order sent to you
• Your core will be inspected to determine if the core is rebuild-able
• Core return shipping charges are the responsibility of the customer. These are not refundable.

Refunds

We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products

If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.

Guarantee

SASPOnline.com guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please

Questions, problems, suggestions?

If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or or see our Contact page.