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Site Terms
To issue a Return Authorization request, please
email us with your
order number and part number to be returned and we will issue an RA
#. All returns must have a RA#!We are committed to providing the best customer
satisfaction possible. We will gladly refund or replace any
defective item and most non-defective items. However, we reserve
the right to charge a restocking fee of up to 20% of the
order. Within 30 days of receipt of your order, you may return
products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not having missing parts, hardware or instructions
The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECU's, Push Button
Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the
return, and verified that your return meets the above guidelines, a
full refund will be issued. All applicable sales taxes will be
refunded. The cost of shipping will be credited only in those
instances that the return is a result of our error. C.O.D. shipments
will not be accepted.
Items incorrectly shipped to SASPOnline.com will not be returned.
Items not purchased from SASPOnline.com will not be accepted.
Core Returns
If you would like to return an item associated with a core
return value, please submit your request by
emailing us. Please
note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used in the shipment
of the order sent to you
- Your core will be inspected to determine if the core is
rebuild-able
- Core return shipping charges are the responsibility of the
customer. These are not refundable.
Refunds
We will issue a full refund for any returned products when
your return meets the above requirements. The cost of shipping will
be credited only in those instances where the return is a result of
our error.
Damaged Products
If your product has been damaged in shipment, please complete our
form at Returns within 24 hours of receipt of your product to begin
the returns process. We'll then contact you via email with further
instructions on filing your claim.
Guarantee
SASPOnline.com guarantees the workmanship of the products sold. If
you have received a defective product, please review the
manufacturer information included with your new product. If you wish
to return it, please email us for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't
hesitate to contact us.
You can reach us by phone, fax, or
email.
Click here for our contact information. |
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